Real retail problems. Smarter ways to handle them.
Practical Asset Protection guidance: what to look for, how to think it through, and what to do next.
I’m Glen. I’ve spent 25+ years in retail Loss Prevention, and I built this site to share what I’ve learned. More about me →
Common problems
What’s happening in your store?
Inventory is disappearing
You are losing merchandise, but you don’t know when, where or why.
Refunds have increased
Something doesn’t feel right. What do you do next?
The register is short again
Is it a training issue, a process problem, or theft? How do you investigate?
An employee raises a concern about a coworker
How do you respond fairly and investigate what actually happened?
Shoplifting incidents are on the rise
How do you support your associates and protect the business?
The right controls aren’t in place
Without clear processes, even the best associates can make costly mistakes. How do you build the right structure?
Asset Protection is more than catching theft
Effective Asset Protection means putting the right processes and controls in place to reduce risk of loss, recognizing when something isn’t right, and knowing how to respond.
Prevent
Create the right processes, controls, and training to reduce loss and manage risk.
Identify
Recognize warning signs, understand what they may indicate, and know where to focus.
Respond
Take the right action based on the situation and available information.
Fake Cash Refunds: The Spooky Fraud
A refund is processed, the customer is invisible, and cash disappears, but there’s no register shortage. What happened and where’s the loss?
Coming soon
Curious about the job of a Store Detective?
I wrote The Store Detective Training Manual to share the fundamentals of surveillance, shoplifting detection, safe apprehensions, investigations, and more.
